Customer Help
Common purchase queries answered
Orders and Shipping
Delivery takes 2-4 weeks for EU, GB, Africa, and Asia, and 3-6 weeks for the US.
To create an account, simply click on the “Sign Up” or “Create Account” button.
To change your shipping address, log in to your account and go to your address book. From there, you can edit or add a new shipping address.
All order and delivery information will be sent to the email address you provided at checkout.
We do not store your credit card information. Your payment details are processed securely through a third-party payment gateway.
Sales tax is calculated and added to your order total at checkout based on your shipping address.
We ship worldwide, with a few exceptions.
Items in the same order will usually be shipped together in one package. However, for large orders or out-of-stock items, multiple packages may be necessary.
If you need to swap an item
Returns and Exchanges
You can find detailed information about our returns policy in our Return and Refund Policy.
We apologize for the damaged item. Please contact our customer support with your order number and clear photos of the damage.
The return address will be included in your return authorization email. Please refer to that email for the correct shipping address.
You can reach our customer support team by [email, or live chat]. Please specify your preferred method of contact.
Please contact our customer support immediately to correct the shipping address. We may be able to change it before the order is shipped.
Order changes or cancellations may be possible depending on the order stage. Please contact our customer support immediately to inquire about your options.
Yes, you can often pre-order sold-out items. Check the product page for a “pre-order” option or contact our customer support to inquire about availability.